Testimonials for Bix Basement Systems

Courtney and his crew were just awesome. They were fantastic. I had to leave the house for awhile but the crew stuck around to do a final walkthrough, I really appreciated that. The cleanup was better than expected. Out of all of the contractors we called, you guys were the only ones who even responded. Other companies don't care about doing a small job like this. We've noticed for years that so many contractors don't even get back to you. One thing you guys had was customer service. You guys were very good about communicating all the way from the salesmen to the crew. I really appreciate that. It's really rare these days to have that great of customer service. 

The crew was great. They were very attentive to homeowner's needs. Very polite and very professional. They were great people to work with. If the work had to be done, I'm glad it was Bix that did it. They pay attention and notice what's going on. If there was anything they could do, they did it. I didn't have to do anything. 

We are very relieved to have the basement fixed and feel it's been fixed properly and fixed well. I was impressed with every one of Bix Basement System's employees. They were very efficient, knew what they were doing, and explained everything well. Would definitely refer friends and family. 

Mr. Brown, I wanted to let you know how pleased I was with the wall anchor installation work your crew did on mu home in Macon, MO. The crew, Patrick, Ace and Matthew were knowledgeable and wonderful to explain everything that was being done.  They were prompt, Professional, polite, skilled, and hard working.  Even though the ground was very soft, they took care to make sure the work was done right and the lawn was repaired better than I thought it could have been possible.  The clean up on the inside was equally well done and care taken to make sure everything was just right. I felt confident in knowing they were doing everything possible to make sure the foundation wall was being stabilized, made secure and my foundation worries were over. I would recommend this crew to anyone needing foundation work.  They were great to work with.   Sincerely, Gloria G.

Last Thursday and Friday Bix workman installed a Waterguard System, with a TripleSafe sump pump, etc...in our basement.  Water was leaking into the basement as they worked and I expect this presented problems, especially in digging the sump pump pit.   The foreman of the work crew was Jamiel Culps, and the other members were Carl and Maka.  I want to compliment Jamiel and the other members of the work crew.  They were polite and cooperative.  In spite of a somewhat difficult situation they seemed to do an excellent job, and they cleaned up neatly afterwards.  I feel Jamiel and his group deserve credit for a job well done.   Thank you, Morris M.

I choose Bix Basement Systems after an internet search and they were the first to call back! Sherri in the office was VERY NICE!

Justin Hidden, Juan Hernandez, and Sammy installed wall supports on my basement. Wall is pushed in 3.5 inches. It feels good the walls are stabilized and will be working back straight again over time. Guys were very professional and worked hard.

Everything about this project went well! LOVE your guarantee!

Raised and leveled concrete in the basement and on the patio. Sealed cracks in the concrete with industrial grade caulk. Member Comments: Very good service across the board. Sales professional was punctual, knowledgeable,and polite. Our concerns were addressed and solution provided. The man that performed the work was great as well, he explained the work again and was done on time. The job came in well under budget, and we honestly wouldn't have known, they could have charged us the full amount but didn't. - Bloomington, IL

The rep (Barry) who came to our house was knowledgable and told us fun stories about some of the crawl spaces he’d been in. They came to do the job as scheduled and got done fairly fast. Now I have a crawlspace that I can use and doesn’t look like an open grave anymore! 

Two reasons that I chose Bix over other companies was because the price was a little better and I completely trusted your representative.

I located Bix Basement Systems on the internet. The sale representative took the time to explain your business and how it works. He also gave me his personal cell phone number in case I had any questions!

We wanted to let you know that Andrew "Mack" McCartney deserves to be recognized for his HONESTY. On a Monday, a competitor came out and quoted us $1,000-$2,500+ to fix our small leak. The fix involved taking down drywall, and if needed, ripping up 25 feet of our finished basement, which included moving a small kitchenette. On Tuesday, Mack came out and, to our surprise, advised us to make sure our drain pipe in that location was working before we proceeded (the competitor didn't even notice this pipe). On Wednesday, we tested and found the pipe was not working. My husband fixed our problem with an elbow, a pipe and a rain barrel - we are just running the water away from the house on top of the ground. We have had a LOT of rain this month and the basement is as dry as a bone. Our leak is GONE!!! Thank you, Mack, for your HONESTY and GOOD ADVICE. We will always remember Bix Service and Mack McCartney, and we will do our best to recommend you whenever we hear of someone else around here with a water problem. Thank you, thank you!!!

I am very satisfied with the job that was completed. The crew was professional and explained everything I needed to know.

Wayne was very thorough.  He explained the product and what was going to happen.  I Will Recommend Bix!  Everyone Was Very Professional!